Grievance and Complaints Procedure

This procedure applies to all internal and external stakeholders of Kidudox Services Pvt. Ltd., including but not limited to employees, contractors, clients, members of the public, suppliers, and other associated parties.

Our Commitment

At Kidudox Services Pvt. Ltd., we are dedicated to upholding a safe, ethical, and compliant work environment. We encourage all stakeholders to report any concerns regarding:

• Non-conformance with our Security Operations Management System (SOMS)
• Violations of international, national, or local laws
• Human rights infringements
• Any form of unethical, unsafe, or inappropriate behavior.

We do not tolerate retaliation against individuals who raise concerns in good faith.

Purpose of the Procedure
Our grievance mechanism is designed to:

✅ Identify and address the root cause of the issue
✅ Take corrective and preventive actions promptly
✅ Evaluate the effectiveness of those actions
✅ Promote transparency, accountability, and continual improvement

Filing a Complaint or Grievance

If you wish to raise a concern or submit a formal grievance, you can contact us directly at info@kidudoxmart.in

All complaints are treated with the highest level of confidentiality and professionalism, and are reviewed in accordance with our internal compliance and investigation protocols.

Internal & External Complaints

To submit a formal grievance or access the official complaint form: 👉 Click Here